The steps in a process have to be initially recognized as such and differentiated from each other in a pragmatically sensible manner. Then the appropriate instruments and tools can be used to modify the interfaces between these steps: this creates new actions which improve the process itself. Junctures that are sustainable and suited to the task.
The support I/we offer you includes everything from the subtleties of communication, so that steps in a process complement each other in practice, to comprehensive systemic consultation about productivity. A trained eye will direct your gaze toward the path you need to take to turn interfaces into junctures.
Shedding light on processes is a rewarding task. If we respect the context, in each and every little difference we make, we can make several improvements at once.